Shipping policy
Last updated: July 15, 2026
Yilian Luxe Jewelry operates exclusively online. We do not currently have a physical retail store open to the public.
Order Processing
Orders are processed Monday through Saturday, excluding Sundays and applicable holidays.
Processing time is separate from shipping transit time. Estimated processing and delivery timeframes displayed during checkout are estimates and are not guaranteed.
Customized, resized, engraved, personalized, or specially ordered jewelry may require additional processing time.
Shipping Rates
Available shipping methods and charges are calculated and displayed at checkout based on the destination, package, and selected delivery service.
The customer is responsible for reviewing and confirming all shipping charges before completing the purchase.
Delivery Estimates
Delivery times begin after the order has been processed and transferred to the shipping carrier.
Carrier delays caused by weather, service interruptions, holidays, incorrect addresses, security inspections, or other circumstances outside our control may affect delivery.
Federal rules require online sellers to ship within the advertised timeframe or, when no timeframe is stated, generally within 30 days. When an unexpected delay occurs, the seller may need to obtain the customer’s consent to the delay or provide a refund for the unshipped merchandise.
Tracking
When tracking is available, the tracking information will be sent to the email address or phone number supplied during checkout.
Customers are responsible for monitoring tracking updates and making arrangements to receive the package.
Accurate Shipping Information
Customers must provide a complete and accurate shipping address.
Yilian Luxe Jewelry is not responsible for delays, losses, or additional fees caused by:
- Incorrect or incomplete addresses.
- Missing apartment or unit numbers.
- Incorrect postal codes.
- Addresses entered incorrectly by the customer.
- Refused or unclaimed packages.
Contact us immediately if you notice an address error. Once the order has been processed or shipped, we may be unable to change the address.
Lost, Stolen, or Missing Packages
Yilian Luxe Jewelry is not responsible for packages marked as delivered by the carrier that are later reported missing or stolen.
Customers should first:
- Check the delivery location and surrounding area.
- Ask household members or neighbors.
- Contact the shipping carrier.
- File a carrier claim when applicable.
We will provide reasonable assistance with available tracking or shipment documentation, but we cannot guarantee reimbursement or replacement for a package confirmed as delivered.
Damaged Packages
If a package arrives damaged, photograph the outer packaging, shipping label, inner packaging, and jewelry before discarding anything.
Contact us within 48 hours of delivery at yiliansuarezdiaz1994@gmail.com.
Shipping Delays
Yilian Luxe Jewelry is not responsible for delays caused by the shipping carrier or circumstances beyond our reasonable control.
If we cannot ship within the promised timeframe, we will contact the customer regarding the delay and available options as required by applicable law. The FTC requires sellers to ship as promised and to address delays by obtaining consent or issuing an appropriate refund for unshipped goods.
Returned or Refused Packages
Packages returned because of an incorrect address, refusal, failure to collect, or unsuccessful delivery may be reshipped after the customer pays any applicable additional shipping charges.
Original shipping charges are non-refundable, except where required by law or where the shipment resulted from an error by Yilian Luxe Jewelry.
International Shipping
International shipping will only be available when displayed at checkout.
International customers are responsible for customs duties, import taxes, brokerage charges, and other fees imposed by the destination country. These charges are not included unless expressly stated at checkout.
Yilian Luxe Jewelry is not responsible for customs delays or packages refused because of unpaid import charges.
Contact Information
Yilian Luxe Jewelry
Email: yiliansuarezdiaz1994@gmail.com
Phone: 913-208-0003
Monday–Saturday: 8:00 AM–7:00 PM
Sunday: Closed