Refund policy

Last updated: July 15, 2026

Thank you for shopping with Yilian Luxe Jewelry. Please review this policy carefully before completing your purchase.

All Sales Are Final

All purchases made through Yilian Luxe Jewelry are final. We do not accept returns and do not provide refunds for change of mind, incorrect size selection, personal preference, or any other reason, except where otherwise required by applicable law.

By completing a purchase, you acknowledge and agree to this final-sale policy.

Exchanges

We accept eligible exchange requests within seven calendar days of the date the order is delivered.

To qualify for an exchange, the jewelry must:

  • Be unworn, unused, and in its original condition.
  • Be free from scratches, damage, alterations, odors, or signs of wear.
  • Include the original packaging and proof of purchase.
  • Not have been resized, engraved, customized, repaired, or modified.

Customized, personalized, engraved, resized, altered, or specially ordered jewelry is final sale and cannot be exchanged.

Requesting an Exchange

Before sending any item, contact us at:

Email: yiliansuarezdiaz1994@gmail.com
Phone: 913-208-0003

The request must be submitted within seven days of delivery. Please include your order number, the reason for the exchange, and clear photographs of the jewelry.

Items sent without prior authorization may be refused or returned to the sender.

Exchange Shipping

Customers are responsible for all shipping costs associated with an exchange unless Yilian Luxe Jewelry confirms that the wrong item was sent or that the product arrived with a verified defect.

We recommend using a tracked and insured shipping service. Yilian Luxe Jewelry is not responsible for exchange packages that are lost, stolen, damaged, or misdirected while in transit.

Approved exchanges must be shipped to:

Yilian Luxe Jewelry
2537 Denver Ave
Kansas City, Missouri 64127
United States

This address is not a retail store and is not open to the public.

Price Differences

If the replacement item costs more than the original item, the customer must pay the difference before the exchange is completed.

If the replacement item costs less, the remaining balance may be issued as store credit. Cash or original-payment refunds will not be provided.

Damaged, Defective, or Incorrect Items

Inspect your order immediately after delivery. Contact us within 48 hours of delivery if your order arrives damaged, defective, or incorrect.

Include your order number and clear photographs of:

  • The jewelry.
  • The packaging.
  • The shipping label.
  • Any visible damage or issue.

We will inspect the information and determine the appropriate resolution. Depending on the circumstances, the resolution may include repair, replacement, exchange, or another remedy required by applicable law.

Authenticity Guarantee

Yilian Luxe Jewelry guarantees that jewelry advertised as 10K or 14K gold is genuine gold of the stated purity.

This guarantee does not cover ordinary wear, scratches, dents, broken chains, damaged clasps, lost stones, accidental damage, misuse, improper care, or repairs and modifications performed by third parties.

Order Cancellations

Orders begin processing shortly after they are placed. Cancellation requests are not guaranteed.

Orders that have already been processed, packaged, shipped, customized, resized, engraved, or specially ordered cannot be canceled.

Contact Us

For questions about this policy, contact:

Yilian Luxe Jewelry
Email: yiliansuarezdiaz1994@gmail.com
Phone: 913-208-0003
Monday–Saturday: 8:00 AM–7:00 PM
Sunday: Closed